Returns and Exchange Policy

CLAUSE 1 - Circumstances in which Returns and/or Exchanges are allowed

1.1

We permit returns and/or exchanges in the following instances:

1.1.1

The incorrect product has been delivered to you.

1.1.2

The product delivered to you is damaged or defective.

1.1.3

You do not want the product which was delivered to you.

1.1.4

The product has the incorrect size or specifications.

1.1.5

Booking cancellations due to bad weather

CLAUSE 2 - When a Return and/or Exchange needs to be initiated

2.1

Returns and/or exchanges need to be initiated within five days of delivery of

the product having been delivered to you.

CLAUSE 3 - The choices you have upon Returning the Product

3.1

When a product is returned to us you can:

3.1.1

Have your account credited.

3.1.2

Have the amount refunded to you.

3.1.3

Have the product replaced/exchanged.

CLAUSE 4 - How a Return and/or Exchange is initiated

4.1

All returns and/or exchanges shall be initiated by means of an email sent to

4.1.1

the reason for the return.

4.1.2

whether you would like the account credited or refunded or

replaced/exchanged.

CLAUSE 5 - What will happen once a Product is returned

5.1

Once returned, your account with us will be credited or refunded or replaced,

as per your preference.

Click here to download a PDF copy of the Refund Policy should you need it.